This page exists for transparency and app-store readiness. It explains how to request deletion, what SHYLDA may need to verify first, and which records may have to be retained for lawful, safety, or regulated-partner compliance reasons.
You can request deletion of your SHYLDA account and associated personal data that SHYLDA is not required to keep. You can also ask follow-up questions about what information may need to remain for legal, security, fraud-prevention, dispute, operational, or regulated-partner compliance reasons.
Send an email to support@shylda.com with the subject line "Account Deletion Request". Include enough information for SHYLDA to identify your account safely, such as the email address or phone number associated with the account and any context needed to verify the request.
SHYLDA may need to verify identity before deleting an account or data. This is to reduce the risk of unauthorized deletion attempts, abuse, or harmful tampering with another person's account.
SHYLDA should acknowledge deletion requests within a reasonable time and aim to complete eligible requests as promptly as practical after verification. Exact timing may depend on product stage, request volume, and whether additional review is required.
Some records may need to be retained even after an account deletion request. Examples include information needed to resolve disputes, prevent fraud, comply with law, satisfy regulated-partner or KYC obligations, maintain security, or preserve a limited transaction record where lawful retention is justified.
The privacy policy explains categories of information, sharing, and user rights in more detail.